Return and Refund Policy

Foods From The Edge aims to provide high quality food products and a positive experience for customers and business partners.

If you experience an issue with a Foods From The Edge product, please contact us so we can understand the issue and determine the appropriate response.

Nothing in this policy is intended to exclude or limit rights available under the Australian Consumer Law.

Product Issues

If you believe that a product has a problem, please contact us as soon as reasonably possible.

Depending on the issue, we may ask for:

• Product name
• Purchase location
• Date of purchase
• Batch or lot information
• Best before or use by information
• Description of the issue
• Photographs of the product or packaging
• Proof of purchase where applicable
• Your contact details

This information helps us investigate product quality and determine an appropriate resolution.

Damaged Products

If a product has been damaged before you received it, please contact the retailer or relevant supplier as soon as possible.

Where appropriate, we may request photographs or other information to help assess the issue.

Incorrect Products

If you receive a product that is materially different from the product you purchased, please contact the retailer from which you made the purchase.

We may also assist with product related enquiries where appropriate.

Food Safety Concerns

If you believe a product may be unsafe or unsuitable for consumption, do not consume the product.

Please contact us promptly and retain the product and packaging where possible.

The batch number, date information and packaging can be important when investigating a food quality or safety concern.

Australian Consumer Law

Australian Consumer Law provides consumer guarantees for goods and services supplied to consumers.

Depending on the circumstances, consumers may have rights to a repair, replacement, refund or other remedy where a product does not meet applicable consumer guarantees.

The appropriate remedy depends on the nature and seriousness of the issue.

Nothing in this Return and Refund Policy is intended to remove or limit rights that cannot legally be excluded.

Change of Mind

A change of mind does not automatically create a legal right to a refund under Australian Consumer Law.

Where a Foods From The Edge product has been purchased through another retailer, any voluntary change of mind policy will generally depend on that retailer’s own terms.

This does not affect consumer guarantees that apply under Australian law.

Products Purchased Through Retailers

Foods From The Edge products may be sold through retail partners and other distribution channels.

If you purchased a product from a retailer, please contact the retailer first regarding the purchase, payment or return.

For product quality or safety matters, Foods From The Edge may also assist where appropriate.

Refunds

Where a refund is approved, it will generally be processed through the relevant retailer, payment method or sales channel.

The time required for a refund to appear in your account may depend on your financial institution or payment provider.

Product Information

For information about ingredients, product characteristics and our current product range, please visit our Products page.

Always check the current product packaging for the most accurate ingredient and allergen information.

How to Contact Us

When contacting us about a product issue, please provide as much relevant information as possible.

This may include:

Product:

Product name and size

Purchase:

Where and when you purchased the product

Issue:

A clear description of the problem

Product Information:

Batch number and best before or use by information

Evidence:

Photographs of the product and packaging where relevant

Changes to This Policy

We may update this policy from time to time to reflect changes to our business, products or applicable requirements.

The latest version will be published on this page.