Privacy Policy

Foods From The Edge respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, disclose, store and protect personal information when you visit or interact with the Foods From The Edge website.

About This Privacy Policy

This Privacy Policy applies to personal information collected through our website and other interactions associated with our online presence.

We aim to handle personal information transparently and responsibly and to take reasonable steps to protect information from misuse, loss and unauthorised access.

What Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name
• Business name
• Email address
• Telephone number
• Address or location information where provided
• Information contained in an enquiry
• Product or business enquiry information
• Website usage information
• IP address
• Browser and device information
• Cookie and analytics information
• Any other information you voluntarily provide

We generally collect information that is reasonably necessary for the relevant purpose.

How We Collect Personal Information

We may collect personal information when you:

• Submit an enquiry through our website
• Contact us by email
• Contact us regarding our products
• Make a retail enquiry
• Make a distribution enquiry
• Make a foodservice enquiry
• Communicate with our team
• Subscribe to communications where available
• Browse or interact with our website

We may also receive information through technology and service providers that support our website and business operations.

How We Use Personal Information

We may use personal information to:

• Respond to enquiries
• Provide information requested by visitors
• Respond to product questions
• Manage retail and distribution enquiries
• Respond to foodservice enquiries
• Communicate with customers and business contacts
• Improve our website
• Analyse website performance
• Maintain website security
• Manage business operations
• Improve our products and services
• Meet legal and regulatory obligations

We will only use personal information for purposes permitted by applicable law.

Website Analytics

We may use analytics technologies to understand how visitors use our website.

Analytics information can help us understand:

• Which pages visitors view
• How visitors navigate the website
• General website traffic
• Website performance
• Technical issues
• Visitor interactions

For more information about cookies and similar technologies, please see our Cookie Policy.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide requested services.

These third parties may include:

• Website hosting providers
• Website development providers
• Technology providers
• Analytics providers
• Communication platforms
• Marketing service providers
• IT and security providers
• Professional advisers
• Business service providers
• Government authorities where required by law

We take reasonable steps to ensure that information shared with service providers is handled appropriately.

Overseas Disclosure

Some service providers used by our business may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to handle that information in accordance with applicable privacy obligations.

Direct Marketing

Where permitted by law, we may use personal information to send information about our products, services, business activities or other relevant communications.

You may request to stop receiving marketing communications at any time.

Security of Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include technical, organisational and administrative controls appropriate to the information we hold.

However, no online system or electronic transmission can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our business requirements or where retention is required by law.

When information is no longer required, we may securely delete or de identify it where appropriate.

Accessing Your Personal Information

You may request access to personal information we hold about you.

You may also request that inaccurate, incomplete or outdated information be corrected.

We may need to verify your identity before processing an access or correction request.

Privacy Complaints

If you believe we have not handled your personal information appropriately, you can contact us and explain your concern.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

Children’s Privacy

Our website is not specifically directed towards children.

We do not knowingly request personal information from children for purposes unrelated to legitimate website or business activities.

Third Party Websites

Our website may contain links to third party websites.

Once you leave the Foods From The Edge website, the privacy practices of the external website will apply.

We recommend reviewing the privacy policy of any third party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy when our business, website, technology or privacy practices change.

The latest version will be published on this page with a revised Last Updated date.

Contact Us

If you have a privacy question, access request, correction request or privacy complaint, please contact the Foods From The Edge team.